Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.
Returns (refunds and exchanges)
If you are unhappy with your item, please let us know. Our Returns Policy gives you have 7 days to return or exchange an item bought online with a valid receipt if there is an issue with your product. If 7 days have gone by since your purchase, we cannot offer you a refund or exchange.
Custom ordered hair including toppers and specific lengths are not eligable for a refund due to our manufacturing policies overseas. Unless the item is faulty or not what you have outlined in your order they cannot be returned.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.
To complete your refund or exchange, we require a receipt or proof of purchase.
We do not offer refunds for sale items, unless they are faulty.
Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at firstname.lastname@example.org and post your item to: 7A Henchman St, Nundah 4012 Brisbane, Queensland
Masterclasses / Courses
All of our interstate or one on one / team classes require a deposit upon booking. This deposit is non-refundable , although the date can be changed within one weeks notice of the date set.
To return your product, please mail your product to: 7A Henchman St, Nundah 4012 Brisbane, Queensland with your details and reason for returning.
You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We will ALWAYS do our best to give 100% customer satisfaction and help where we can with any issues that may arise.
Please not that we take no responsibility for missing items on TRACKABLE postage via Australia post , once the item has left our hands. This is an issue with Aus Post.